Last updated: April 9, 2026
These Terms and Conditions (“Terms”) set out the rules governing your access to and use of https://highlinemovingandstorage.com (the “Website”) and the moving and related services (the “Services”) offered by High Line Moving (“Company,” “we,” “us,” or “our”). By visiting the Website or engaging our Services, you agree to be bound by these Terms in full.
1. Use of the Website
To access the Website or schedule our Services, you must be at least 18 years of age and have the legal capacity to enter into a binding contract.
You agree to supply accurate, current, and complete information when requesting quotes, scheduling Services, or completing any forms on the Website. You bear full responsibility for the security of any account credentials or contact details associated with your use of the Website and for all actions taken under your identity.
We retain the right to restrict access to the Website, decline a service request, or cancel an existing booking at our discretion if we have reason to believe these Terms have been breached or the Website or Services are being misused.
2. Quotes, Estimates, and Bookings
All quotes and estimates issued by High Line Moving are calculated based on the details you provide, including the volume and type of items to be moved, site access conditions at both the pickup and delivery locations, total travel distance, and any specific requirements you communicate at the time of inquiry.
Estimates are not binding and are subject to revision if the actual conditions of the move differ meaningfully from the information originally supplied. The final amount charged will reflect the Services as actually completed.
Certain bookings may require a deposit or advance payment authorization. Specific payment terms, cancellation conditions, and booking details will be outlined in your booking confirmation or a separate written agreement. You are responsible for carefully reviewing all estimate and booking documentation and for notifying us promptly of any errors or required changes.
3. Customer Responsibilities
When you book our Services, you agree to:
- Have all items properly packed and ready for transport prior to the crew’s arrival, unless packing services were explicitly included as part of your booked package.
- Ensure clear and safe access to all pickup and delivery areas, including elevators, stairwells, entryways, and parking zones, and to secure any required building approvals or access permits in advance.
- Notify us ahead of time about any fragile, high-value, oversized, or specialty items that require particular handling techniques, additional equipment, or special care during transport.
- Observe all applicable laws, local regulations, and building-specific rules relevant to your relocation.
- Confirm that you are the lawful owner of the items being transported, or that you hold valid authorization from the owner to arrange their movement.
4. Excluded and Prohibited Items
We reserve the right to decline transport of certain items, which may include but are not limited to:
- Hazardous substances, flammable materials, explosives, or anything else that poses a safety risk during transport.
- Controlled substances or items that are prohibited under applicable law.
- Perishable goods, live animals, or plants, unless we have provided express written consent to transport them prior to the scheduled move date.
Should any prohibited items be included in your shipment without prior written approval from us, you will bear sole responsibility for any resulting losses, damages, regulatory fines, penalties, or legal liabilities that arise.
5. Payment Terms
Your payment obligations will be detailed in your estimate or booking confirmation. Unless a different arrangement has been agreed to in writing, a deposit is generally required before the move date, with the remaining balance due upon completion of the Services.
Charges beyond the original quote may apply if the move involves services or circumstances not covered in the initial estimate — including additional labor, extended carry distances, multiple staircase flights, extra stops, waiting time, or modifications to the agreed move plan or inventory.
In the event of non-payment by the due date, we may apply late payment fees and, where permitted by law, hold your goods until the full outstanding balance has been settled.
6. Cancellations and Rescheduling
All cancellation and rescheduling requests are subject to the notice periods and applicable fees described in your estimate, booking confirmation, or our current cancellation policy at the time of booking.
Cancellations or date changes made without adequate advance notice may result in partial or full forfeiture of your deposit, as well as charges for any costs we have already incurred in preparing for your scheduled move.
In circumstances beyond our reasonable control — such as extreme weather conditions, hazardous road conditions, or unexpected equipment failure — we may need to delay, reschedule, or cancel a move. We will notify you as promptly as possible in such cases and work with you to arrange a suitable alternative date.
7. Liability for Loss or Damage
Our liability for any loss of or damage to your belongings is limited to the extent permitted under applicable law and governed by the specific liability terms set out in your estimate, bill of lading, or other move-related documentation.
You are required to inspect all items at the point of delivery and record any visible damage on the delivery paperwork before signing it. Damage that was not apparent at the time of delivery must be reported to us in writing within the timeframe specified in your moving documentation.
The level of compensation available will depend on the valuation or coverage option selected at the time of booking. Enhanced protection plans may be available for an additional fee. We are not liable for damage resulting from events outside our control, including natural disasters, severe weather, or pre-existing defects in items at the time of transport.
8. Limitation of Liability
To the fullest extent permitted under applicable law:
- We accept no liability for indirect, incidental, special, consequential, or punitive damages of any kind, including but not limited to lost profits, business interruption, data loss, or reputational harm.
- Our total liability arising from or connected to these Terms or any Service shall not exceed the amount you paid to High Line Moving for the specific move or Service from which the claim originates.
Nothing contained in these Terms is intended to exclude or restrict any liability that cannot lawfully be excluded or limited under applicable law.
9. Intellectual Property
All content and materials published on https://highlinemovingandstorage.com — including written content, graphics, logos, images, design elements, and software — are the property of High Line Moving or its licensors and are protected under applicable intellectual property laws. Reproducing, copying, modifying, distributing, republishing, or creating derivative works from any Website content without our prior written authorization is strictly prohibited.
10. Privacy
Your use of the Website and Services is also subject to our Privacy Policy, which is incorporated into these Terms by reference. By using https://highlinemovingandstorage.com, you confirm that you have read and understood our Privacy Policy and that you agree to its terms.
11. Governing Law and Dispute Resolution
These Terms are governed by and interpreted in accordance with the laws of the state in which High Line Moving holds its principal place of business, without application of any conflict of laws provisions.
In the event of a dispute arising from or connected to these Terms or our Services, both parties agree to first make a good-faith effort to resolve the matter informally by contacting us at [email protected] or . If informal resolution is not achieved, the dispute shall be brought exclusively before the state or federal courts serving our principal business location, and you consent to the personal jurisdiction and venue of those courts.
12. Changes to These Terms
We may update or revise these Terms at any time. The current version will always be available on https://highlinemovingandstorage.com and will display a revised “Last updated” date. Continued use of the Website or Services after any changes take effect constitutes your acceptance of the revised Terms.
13. Contact Information
For any questions or concerns regarding these Terms, please reach out to us using any of the following options:
- Through the contact form on https://highlinemovingandstorage.com
- By phone:
- By email: [email protected]