Last updated: April 9, 2026
High Line Moving (“Company,” “we,” “us,” or “our”) owns and operates https://highlinemovingandstorage.com (the “Website”) and delivers moving and related services (the “Services”). By visiting or using the Website or our Services, you acknowledge and agree to the information practices described in this Privacy Policy.
1. Information We Collect
We may gather the following categories of information:
- Personal contact details, such as your name, phone number , email address [email protected], and service location when you submit a quote request or get in touch with us.
- Move-specific information, including origin and destination addresses, the nature and scope of the move, preferred service dates, item inventory, and any special instructions you choose to share.
- Technical and behavioral data, such as your IP address, browser type, device identifiers, pages you visit, time spent on the Website, and referring URLs — gathered automatically through cookies, server logs, and related tracking tools.
- Records of communications, including messages submitted through our contact forms, emails directed to [email protected], and phone conversations conducted through .
We do not intentionally collect sensitive personal data unless you voluntarily share it and it is required for us to carry out the Services.
2. How We Use Your Information
The information we collect may be used to:
- Generate quotes, confirm bookings, and deliver our moving and related Services.
- Address your inquiries, manage scheduling, and provide ongoing customer support.
- Handle payments securely and support efforts to detect, investigate, or prevent fraudulent activity.
- Run, maintain, and improve the Website and Services, including evaluating site performance and visitor behavior.
- Meet legal obligations and respond appropriately to lawful requests from regulatory or governmental bodies.
We may also send service notifications, appointment reminders, and occasional marketing communications. You may opt out of promotional messages at any time.
3. Legal Grounds for Processing
Where required under applicable law, we process personal information on one or more of the following legal bases:
- Your consent, for example when you complete a contact form or agree to receive marketing messages from us.
- Contractual necessity, when processing is required to fulfill the Services you have requested from us.
- Legal compliance, when processing is necessary to meet obligations imposed by law.
- Legitimate business interests, such as improving our Services and safeguarding against fraud, provided those interests do not outweigh your rights and freedoms.
4. Cookies and Similar Technologies
We use cookies and comparable tracking technologies to:
- Store your preferences and deliver a more consistent experience when you visit the Website.
- Understand how visitors interact with https://highlinemovingandstorage.com so we can improve functionality and overall performance.
- Support Website security and help identify unauthorized or potentially harmful activity.
You may manage or turn off cookies through your browser settings at any time. Please note that doing so may limit certain features or functionality on the Website.
5. How We Share Your Information
Your information may be shared only in the circumstances described below:
- With vetted third-party service providers — including payment processors, hosting companies, analytics platforms, and communication tools — who support our business operations and are contractually required to protect your data.
- With moving crews, subcontractors, or affiliated partners where necessary to carry out the Services you have engaged us for.
- When we are legally required to do so by applicable law, court order, or a request from a competent governmental or regulatory authority.
- In the event of a merger, acquisition, asset sale, or similar business transaction in which personal information may form part of the transferred assets.
We do not sell your personal information. If any disclosure constitutes a “sale” or “sharing” under applicable privacy legislation, we will honor your right to opt out.
6. Data Security
We apply reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, modification, or loss. That said, no method of internet transmission or data storage can be guaranteed to be entirely secure.
7. Data Retention
We keep personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, satisfy legal obligations, resolve disputes, and enforce our agreements. Once information is no longer needed, we will delete it securely or anonymize it where appropriate.
8. Your Privacy Rights
Depending on your location and the laws applicable to you, you may have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct any information that is inaccurate or incomplete.
- Request the deletion of your personal information, subject to applicable legal exceptions.
- Object to or ask us to limit certain types of processing activities.
- Withdraw consent for marketing communications or specific data-sharing practices at any time.
To exercise any of these rights, please reach out to us using the contact details provided below. We may need to verify your identity before acting on your request.
To stop receiving marketing emails, use the unsubscribe link found in any promotional message or contact us directly at [email protected].
9. Children’s Privacy
Our Website and Services are intended for adult users and are not directed at children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us so we can take the appropriate steps to remove it promptly.
10. Links to Third-Party Websites
The Website may include links to external websites that we do not own or operate. We are not responsible for the content or privacy practices of those sites. We recommend reviewing each site’s privacy policy before submitting any personal information.
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or applicable legal requirements. Any revised version will be published on https://highlinemovingandstorage.com with an updated “Last updated” date. Continued use of the Website following any changes constitutes your acceptance of the revised Privacy Policy.
12. Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, you can reach us through any of the following:
- By phone:
- By email: [email protected]
- Through the contact form available on https://highlinemovingandstorage.com